“Customer Service: Quality of service delivery set by you”
This is a definition that can be found on Google. I have another definition: “The act of doing what the customer needs/expects”. I recently relocated and thus had to arrange with certain companies like Cox Communications to have my internet switched to my new address and activated.
As you know we are primarily a web based company so not having internet is BAD!! Case in point: Cox came out to my new apartment to activate the line, but when they got there the lines were apparently not marked for each unit thus they would have to do extra work to activate the line. So what did they do? Go home without notifying me! What!? Did I miss something? You paid a tech to come to my house and do absolutely nothing? All that had to be done was call me and say, “Hey this is the issue but we can solve it, would you like us to do so?” The answer of course would have been YES! So long story short, after calling for 2 days and nights I got a person who actually cared on the phone and within 4 hours I had a tech on site and active internet.
The thing that got me was the tech who came out, their first question was, why didn’t anyone contact me over the weekend? Yeah, no shit, why didn’t they? People who have the power to get the job done but simply choose not to for no valid reason should be eliminated from planet earth as they are polluting society with their ignorance.
Just my opinion, I could be wrong!